Important Information about our Printing and Mailing Production
AmeriList, Inc. uses various methods of printing. All work is produced by skilled professionals. We use state-of-the-art equipment to assure quality work at affordable prices. What makes us different from other printers is our commitment to quality. Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a “pleasing color” [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance. We accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process.
If a job is unacceptable due to defects in workmanship, we will reprint and ship out the job to at no cost, or issue a future credit. No cash or credit card refunds are offered. Please note that the FULL original run must be returned to us and inspected. If you select reprint option, we will reprint the order before inspecting it. This guarantee does not cover customer errors such as low resolution images, poor photography or incorrect copy. We will make every effort to produce a reasonable representation of your job based on your supplied materials. However, note that AmeriList, Inc. does not guarantee color matching so defects due to color matching cannot be honored. If a color proof is requested for critical jobs, we guarantee the color proof to match the final printed piece within recognized industry standards.
Prices posted are subject to change without notice. Written estimates are valid for 30 days. An estimate not accepted within 30 days may be subject to change.
2. Payment Terms
All orders must be prepaid due to the speed of our turnaround. We reserve the right to place your job on hold if the credit card declines or if we are waiting for payment via check. If we receive a check we can wait up to 4 days for that check to clear before proceeding with order. Net billing accounts must be pre-approved. Additionally, there will be a bounced check fee charged in the amount of $45 per bounced check. You agree that should a check be returned to us, or an outstanding balance is greater than 30 days, you authorize AmeriList, Inc. to charge all outstanding payments to other forms of payment (such as a credit card or debit card) that you have filed previously with AmeriList, Inc.
AmeriList reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. AmeriList, Inc. will not be held liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to AmeriList, Inc. for printing and/or publication.
Due to the quick nature of our business, we process jobs as soon as we receive them. All sales are final. Credits are not available on orders unless the proof has not been generated or the files have not been prepared for print. Orders cannot be canceled after 3:00 PM (EST). In the case of a credit on an order that printing has not started, a $50 processing fee will be charged for printing only jobs and a $35 fee will be charged for Mailing Services jobs where we have already processed your mailing list. If an order is cancelled after we have sent you a proof a $75 fee will be charged.
5. If you are unable to use your product, due to us not meeting our posted turnaround time or need to cancel your order for any other reason, please send an email and we will review your order. All cancellations should be sent to firstname.lastname@example.org then followed up by calling 800-457-2899 and all questions or concerns directed to a supervisor to avoid any confusion with cancellation charges. If deemed our fault we will apply a full credit to your account, once the product is returned. For mailers please verify USPS mail deliver standards and mailing turnaround.
6. Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. AmeriList can re-quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with AmeriList are to the client’s knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.
AmeriList Inc. shall not be liable for any indirect, special or consequential damages, loss of profits, economic loss, loss of goodwill or loss of anticipated savings or loss of data. AmeriList warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. AmeriList makes no other warranty and no actions or words of AmeriList or its officers, employees or agents shall constitute a warranty.
The customer represents that it has the legal right to produce all printed materials ordered from AmeriList. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a “Claim”) is made or commenced against AmeriList based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by AmeriList ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold AmeriList harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending AmeriList against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing AmeriList for any legal fees and expenses it reasonably incurs in responding.
9. Electronic Manuscripts/Images
It is the client’s responsibility to maintain a copy of the original computer files, artwork and transparencies. AmeriList is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until AmeriList can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. AmeriList does not archive your work for longer than it takes to produce the final product. Please save your work!
DO NOT send any “one-of-kind” transparencies, prints or artwork.
Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current rates.
AmeriList will provide an “online proof” for the client’s approval. Please take note that an online proof is by no means an accurate color reproduction of your final printed piece but, is a final opportunity for you to check the layout, bleeds, crops and final text. We will NOT send any projects to press without your approval and the delay within the approval process is strictly the customer’s responsibility. A $25 fee will be assessed each time you submit new artwork. If you need to submit new files because the original files are corrupt you will not be charged.
AmeriList will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. The generally accepted trade practice is plus or minus 5%.
Charges for delivery of materials and supplies from the client or the client’s supplier to AmeriList are not included in quotations unless specified. AmeriList is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first.
Claims for defects, damages, or shortages must be made by the client in writing no later than 10 calendar days after delivery. If no such claim is made, AmeriList and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that AmeriList’s performance has fully satisfied all terms, conditions and specifications.
15. Disputes & Venue
For legal purposes, the venue for any dispute shall be Rockland County, New York, USA.
16. Right to Subcontract
AmeriList shall have the right to assign any portion of the work required to another contractor.
17. Workmanship Guarantee
We guarantee all orders to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the order, issue credit, or process a refund at our discretion.
18. Turnaround Guarantee
AmeriList guarantees its turnaround. Please review each product page for specific turnaround times. Turnaround begins after you approve your proof. If you approve your proof after 3PM (EST) it will be considered approved on the next business day. Business days are considered Monday – Friday. Holidays are excluded. If your order is shipped after necessary turnaround time, we will issue a credit of 25% of the current order towards the customer’s next order. Please note that folded, scored, die cut, sell sheets, data sheets or any other jobs that require any production besides printing and cutting will add to your turnaround.
19. Privacy Statement
Any information AmeriList collects from order processing or from any inquiries is not shared with any other company. Your information is only used for contact, billing, and shipping purposes. Your credit card information is never stored by AmeriList, Inc.
We reserve the right to distribute free samples of your order. Your images will not be used in any national advertising without your prior consent.
21. Credit Card Billing
Your credit card bill will read “AmeriList Inc.” all charges for printing and postage are considered final sale and no refunds will be issued, unless there is proof that Amerilist was at fault. Cardholder agrees to not initiate any charge backs for work produced. Postage is a non-refundable fee any disputes must be taken up with the USPS.
22. Inkjet Proofs
Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a “pleasing color” standard, using standard ink densities. There is no guarantee that your finished piece will match your printed sample. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices, and film-based proofs.
23. Postage Payment via Credit Card
We request postage be paid via check or wire transfer! In the event a credit card is used, AmeriList, Inc. will add a 5% fee to all postage costs that are paid on a credit card. This cost covers our credit card processing fee since postage is not a revenue stream or profit center. This fee is viewed as a loss to our business.
24. Design Revisions
All jobs include up to 3 rounds of complimentary revisions. Additional revisions are subject to be billed at $75 an hour in 15 minute increments.
Scheduling and Turnaround
All Print jobs with Mailing Services will add 2-3 business day to the following posted Turn-Around Times. We require at least 2-3 days for job processing of mailing services starting from the day we receive your mailing (data) list and after the piece is in the mail department. WE CANNOT MAIL YOUR JOB WITHOUT RUSH FEES IF YOU DO NOT PROVIDE YOUR MAILING LIST 2 BUSINESS DAYS FROM THE REQUESTED MAILING DATE. This allows us processing time to insure your piece is mailed without any issues. In the event your print or mail schedule changes, please inform us immediately; we will make every effort to accommodate the revision.
In order to allow sufficient time for payment deposit with the USPS, when you use our permit number, we require that all checks and credit card payments for postage be in our possession (1) one day before your mail date. If a postage deposit is not received, we cannot advance the postage required, and the U.S. Postal Service will not accept your mail. UNDER ABSOLUTELY NO CIRCUMSTANCES WILL POSTAGE BE REFUNDED FOR ANY REASON ONCE A JOB HAS BEEN MAILED BY THE U.S. POST OFFICE. Please make certain that you have advanced adequate postage to cover your entire mailing, including international fees if applicable. When using your own permit, funds must be deposited the day prior to the scheduled drop date and a copy of the postal receipt faxed to our office. If funds have not been deposited, causing us to bring the mail back, you will be charged a trip fee.